Grattan, a registered company offers fashion and accessories for men, women and kids, extensive collections for home and garden, sports and outdoor equipment and electrical stuff. To provide enhanced services Grattan subscribes to specialized organisations like The Mail Order Traders Association and IMRG.

The online shop allows shopping by browsing through, selecting from clearly distinguished categories or by using the search box to locate preferred items. All items are classified based on brands, colour, price, size etc. Special discounts for first time shoppers, promotional and media codes, sale events, seasonal deals are all provided for comfortable and money saving shopping. Products are delivered to addresses with UK postcodes and Northern Ireland free of cost although next day deliveries and other special ones are charged. Signing up for Grattan's newsletter gives updated information about latest offers and discount codes.

An agent incentive scheme, called The Grattan VIP loyalty club, presents extraordinary rewards to the hardest working agents and a reward to become Grattan VIP customer. Christmas gifts for men, women and children, decorations, food and drink gifts, electrical gifts and gifts for home along with great gift ideas are featured. A section for sale events showcases items with half the price discounts. Grattan also offers to deliver orders promptly even during any postal strike. They also replace or refund most items that are returned complete and unused in their original packaging within 2 weeks of receipt. Several buying guides for different products are also listed online.